Service Announcement: EBlasts for Sunday (12/28) and Monday (12/29)

Monday December 29th, 2008

SOAR Customers,

It is our policy to provide you with notification of any issue that has interrupted service to your website.

We do this to ensure good communication with our customers and to make you aware of the issue so you can answer any issues raised by your unit members.

EBlast

Any scheduled EBlasts for Sunday (12/28) and Monday (12/29) did not go out automatically. An error was found in the EBlast scheduling logic that deals with end of year wrap around. This effectively prevented any EBlasts from going out this week, due to the way the calendar fell this year.

The logic has been corrected so that the problem will not occur at the end of next year and the remaining EBlasts for this week will go out as normal.

At 10AM EST on Monday (12/29) we manually initiated EBlasts for sites that were scheduled for Sunday and Monday, to make up for the fact that they did not go out automatically.

Do I need to do anything?

You do not need to do anything.

If your EBlast is scheduled for Sunday or Monday, they went out at 10AM EST today (Monday).

If your EBlast is scheduled for later in the week, it will go out as normal.

The SOAR Support Team
support@soarol.com
585-388-0211
9AM - 4PM EST, Mon-Fri