SOAR

At 5:15PM EST our Troop website server started having performance issues. By 5:45PM EST the performance issue on the server was non recoverable and we had to reboot the server. Access to all Troop websites was restored at 6:30PM EST.

This did not affect Pack website customers.

Over the last couple months, this server has started showing increasing issues.

We will be migrating all Troop websites to a new server in the next 30-60 days after we have completed a detailed migration plan. The migration will not have any significant downtime for customers.

As soon as we have exact dates of the migration we will share them with you ahead of time.

In the meantime we have increased our monitoring of this server so that we can catch these issues earlier and avert what happened today.

SOAR Support